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Service Management System (SMS)
Introduction:

SMS handles the maintenance and repair of units. It contains tools that help to optimize the space and time available. Using advanced tools for appointments, scheduling, technician management, automatic job allocation to technicians; organizations can reap the benefit of true automation of their workshops.

Benefits :

Using its advanced tools and formulas, SMS is guaranteed to provide optimal utilization of your two key resources: Workshop & Labor.

Proactive time management and scheduling mechanism to achieve both high customer end services along with efficient technician management.

SMS is shipped with built-in CRM (customer relation management) module to continuously follow-up your customers, and achieve high customer satisfaction ratios.

Single data entry due to being full integrated with all other modules in the system: Financial, Vehicles, Inventory, and Rental management systems. Moreover, it is well integrated with suppliers through a comprehensive EDI interface (electronic data interchange), and with the Warranty approval module.

SMS users will enjoy a wealth of unique electronic and friendly tools. Such as: Graphical Damage Estimation window, Graphical workshop monitoring, and the Self-learning correct part selection tool

Key Features :
- Integration with Parts, Vehicles, and Financials.

- Graphical Damage Estimation.

- Graphical Job Monitoring Board.

- Automatic Job scheduling

- Automatic Customer Follow-up.

- BarCoding, DataReader, and RFID support.

- Vehicle Locator module.

- Customer
 
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